Policy

All of my handmade items are made with special techniques to ensure the quality. Please let me know if you have any questions. I will respond your message within 24-48 hours.

I take pride in our products, if a customer is not happy with the item, s/he can return it within 7 days. I will give the customer a full refund. Refund will be issued as soon as I receive the returned item. Buyer is responsible for return shipping cost.

***FACE MASKS
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for health and sanitary reasons.

I value all of my customers. Please communicate with me if you have any concerns regarding your orders.

PAYMENT:
PayPal
All orders will be shipped after payments have cleared.

SHIPPING:
Orders are shipped out within 3-5 business days.

Custom orders are normally ready to ship in 5-10 business days.

Items are shipped via USPS service.
AMERICAN BUYERS:
Item can arrive within 1 week once shipped.

INTERNATIONAL BUYERS:
Item can arrive within 2- 3 weeks. Each country is different.

International shipping fees such as VAT and customs fees are the responsibility of the buyer. Each country has different customs policy. Please check with your local post office.

We do our best to describe the color of the items but please keep in mind that colors can show up slightly different on different computer monitors.

Having happy customer is our top priority. Please let us know as soon as possible if there is any problem. We will fix it. We respond to email within 24-48 hours.

Thank you.
Murwati Dwaileebe